Privacy Policy

This section includes the general clauses of our Privacy Policy

General

1. Definitions

We are The Spanish Factory Limited (“us/we”), company registration number 08242196.

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat you personal information.

ICO Registration Number: ZA164944

This policy explains the information we collect, how we collect it and for which purposes. By using the The Spanish Factory Limited website and the services we provide you are agreeing to be bound by this policy in respect of information collected about you through this site.

If you do not agree with this policy please do not use this website.

For the purpose of the Data Protection Act 1998 (“the Act”), we are the “data controller”.

2. What information do we collect?

We may collect, process, store and use the following kinds of personal data about you:

  • Information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of pageviews for system administration. This is statistical data about our users’ browsing activity and patterns and does not identify any individual;
  • Information that you provide by filling in forms on our website www.thespanishfactory.co.uk (our site). This includes information provided at the time of registering to use our site, contracting our service, posting material or requesting further services;
  • If you contact us, we will keep a record of that correspondence;
  • Details of transactions you carry out through our site and the fulfilment of your bookings;
  • Any telephonic communication between you and the company;
  • Any other information you choose to send us.
3. Using your personal data

Personal data submitted on our site will be used for the purposes specified in this privacy policy or in relevant parts of the site. We may use your personal information to:

  • Administer the site;
  • Improve your browsing experience by personalising the site;
  • Enable your use of the services available on the site;
  • Supply to you services purchased via the site;
  • Send statements and invoices to you, and collect payments from you;
  • Send you general (non-marketing) commercial communications;
  • Send you e-mail notifications which you have specifically requested;
  • Send to you our newsletter and other marketing communications relating to our business. You can inform us at any time if you no longer require marketing communications to be sent by emailing us at p.p@thespanishfacory.co.uk;
  • Deal with enquiries and complaints made by or about you relating to the website;
  • We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing;
  • Notify you about changes to our service;
  • We will not retain the financial information from previous electronic payments required by our services (credit/debit cards, etc).

If you do not want us to use your data in this way, you may opt out of such use by emailing us at p.p@thespanishfacory.co.uk asking to be removed from our mailing list.

4. Other disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

  • To the extent that we are required to do so by law;
  • In connection with any legal proceedings or prospective legal proceedings;

To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Except as provided in this privacy policy, we will not provide your information to third parties.

5. Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who works for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provisions of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6. Disclosure

We may disclose your personal data to third parties in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If we or substantially all of our assets are acquired by a third party, we may disclose your personal data to that third party.

7. Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

8. Your rights

You may instruct us to provide you with any personal information we hold about you. Any access request may be subject to a fee of £10 to meet our costs in providing you with the information we hold about you.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of their websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

9. Third party websites

The website could contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.

10. Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

11. Contact

If you have any questions about this privacy policy or our treatment of your personal data, please e-mail us at p.p@thespanishfacory.co.uk.


Cookies

12. Cookies

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where.